Frequently Asked Questions

What is the objective of CCounsellor ?

In today’s complex, high pressure environment, most often, each of us feel the need for help and support to see our way forward more clearly. To help everyone live a better, happier and successful life, we created CCounsellor to “ Make professional counselling accessible, affordable and convenient - so anyone who struggles with life’s challenges can get help, anytime, anywhere”.

What is Counselling ?

Counselling allows a person to talk about their thoughts, feelings, emotions, challenges and concerns without being judged or stigmatized. The counsellor is trained to help you identify and understand your thoughts and emotions and, in the process, make you feel better, find answers to problems and solutions for your challenges.

How does talking to a counsellor help more than talking to others ?

 Free of judgment and bias  Fear of judgment and bias
 Qualified professional  May not be qualified
 Confidentiality is maintained  Fear of gossip, sharing of private details

What are the categories under which one can seek counselling ?

We have identified the following categories that will have maximum impact to society. Other categories will be included in due course based on need and impact assessment. The currently available categories are –

Academic Counselling

Our Academic Counsellor provides educational guidance and assistance for students by conducting various assessments – including Psychometric& Competency Related, understanding the interest & capability of the child and recommending courses / determining appropriate education solutions for different types of students. Parents may be involved in such cases at the discretion of the Counsellor

Career Counselling

Career Counselling is a process that focuses on helping one understand one’s own self, as well as work trends, so that one can take an informed decision about career and education. Career Counselling helps manage a diverse range of problems such as low concentration levels to poor time management, trust issues with family to non-agreement between parents and children on which career to choose. Parental involvement may be sought at the discretion of the Counsellor.

Parental Counselling

Parenting counselling is a type of service that aims to provide the necessary knowledge, tools, guidance, and most especially support to parents without bias or judgment. This way, they become more fully equipped to take care of their children.

Emotional Counselling

Emotional Counselling involves a person-centred approach to help clients experiencing distress in their lives. The distresses’ (or emotional blocks) can take the form of many emotions: Anger | Sadness | Resentment | Fear | Anxiety |Loss | Lack of self-esteem | Lack of confidence | Guilt | Shame | Aggression. These emotional responses can be brought on by a life changing event, relationship or family issues, ongoing sadness or low mood, work related issues or deep-seated unresolved issues.

Stress Management Counselling

Stress is not a bad thing by itself. In fact, if there was no stress at all, one would probably get bored and in the frustration that follows, seek out some challenges. We call the productive good stress "Eustress", though really when we say "Stress Management," we are talking about the Bad Stress, the kind that gets one blood pressure up, makes one feel miserable and doubting one's own capabilities. One might recognize being over-stressed because of its physical symptoms (backaches, some gastric troubles etc) or emotional or social cues (being nasty, friends telling you to cool down etc.) or in any number of other ways. In counselling, we help one recognize stressors, including one's own unhelpful thoughts and beliefs, and work with the client to improve their stress management capacity, including relaxation, time management, assertive communication and any number of other tools that may be helpful for them in their situation.

Individual Counselling

Individual counselling is a personal, one-to-one counselling space for a person to interact with the counsellor to explore and address personal concerns. It is a partnership where the counsellor works with the client to help the client in their journey to understand themselves better and cope with whatever challenges they are going through.

Couple Counselling

We use the term "Couple Counselling" as an umbrella term to cover "Marriage Counselling", "Marital Therapy", "Couple Therapy", "Relationship Counselling", "Marriage Therapy", "Pre-Marital Counselling" etc Couple counselling, whether in the context of a marriage or otherwise, is a space for two people to interact with the counsellor to explore and address inter-personal concerns including intimacy, communication, conflicts etc. The counsellor's focus is on the relationship between the two, and we maintain neutrality to both parties in the relationship, and the status of the relationship itself. We maintain the possibility of a positive experience whatever the outcome may be.

Child & Adolescent Counselling

Counselling for Children and Adolescents is a safe and comforting space for the young person to express, explore and learn. The counsellor's focus is on the young person and the parents/ caregivers to help the child/ adolescent cope with the challenges they face, learn new skills, adapt better to their challenges and grow through it to be more fully themselves. The proposed outcome will be - By exploring themselves and their lives in a safe space, children are able to access a larger pool of resources, recognize new strengths, learn new skills and grow.

Family Counselling

Family counselling is a counselling space for three to six in a family to interact with the counsellor for any matter that affects the family as a whole. While often there might be a single core issue/ particular person identified as in trouble, the family as a whole is in some distress. The counsellor works with the family as a system to help the clients understand how each of them work in the system and how the system can often be more than the sum of the parts The Outcome: Families in counselling generally cope better with issues, create stronger bonds with each other and increase their resilience when faced with issues

Legal Counselling

Legal counselling is carried out by the lawyer who is providing legal consultations. General goal of this activity is to provide clients legal assistance to gain for them factual access to their legal rights and to overcome negative setbacks leading to the social marginalisation of the clients.

Tax and Investment Counselling

The services of a tax consultant isusually to strategically minimize tax payable while remaining compliant with the law in complicated financial situations. Our Tax consultanta can include Certified Public Accounts, tax attorneys, enrolled agents, and financial advisors. A tax advisor is also known as a tax consultant.

Business & Start Up Counselling

Business counselling, also known as business mentoring, is a highly effective process that enables business owners and senior managers to work through, and explore possibilities on the issues affecting their business. Business counselors work with a client's business in order to identify problems and improve performance. They analyze information such as budget data, performance expectations and personnel evaluations to determine the source of a problem and assess areas for improvement.

How long is a Session & What is the Cost per Session ?

Each connect is a face to face video session and could ideally be for 30 minutes. However, the duration of the session may be varied depending on the flow of counselling and the need of the Counsellor and the Counselled. We charge ₹ 7.00 for every minute.

Can I call CCounsellor directly without creating on account online ?

Yes, you can call us on +917395995987 without registering, for general enquiries only.

How do I pay for the Sessions ?

If you are seeking counselling as a student of a School or College, please connect with your Institution and request them to create an online account. The school will coordinate with us with regards to payments.
If you are seeking counselling in an individual capacity, you can pay by clicking here. The payment may be made online using Online Banking, Credit / Debit Card, etc.

What are the Profiles of the Counsellors at CCounsellor ?

The evaluation team at CCounsellor, authorizes the participation of the Counsellors based on the submitted documents relating to Academic Qualifications and Experience in the relevant categories. The profile of the Counsellor is displayed for the benefit of the person seeking counselling and the option of seeking counselling from any of the profiles is at the discretion of the person seeking counselling.

How does a Counsellor engage with CCounsellor ?

Using the registration option available on the home page of, counsellors can submit their interest with the detailed profiles and by uploading self-attested supporting documents. The evaluation team at CCounsellor will connect with you and based on a personal interview and discussions, and subject to the fact that you meet our defined criteria, in terms of qualifications and experience, your profile will be displayed .

What will the Counsellor be paid for the services by CCounsellor ?

The counsellors who are approved by CCounsellor will be paid at the rate or 70% per minute of engagement with the clients. Engagement is defined as the time spent online in discussion and counselling with the client. The engagement time will be displayed on the Counsellor dashboard and based on reconciliation, the counsellor will be paid at the end of every month.

How does an institution or a Corporate engage with CCounselor ?

Using the registration option available on the home page of, Institutions who may be Schools, Colleges, etc., or an organization wishing to provide counselling services to their students or employees can submit their interest with the detailed profiles and by uploading self-attested supporting documents.

How do Students and Employees connect with Counsellors ?

Once the Institution or Corporate has registered to CCounsellor, they will be given credentials to multiple access points, where their students or employees can access the counsellors.

What are the charges for Corporate and Institutions ?

Since the usage will be in the form of bulk licencing, the rates and be negotiated based on personal needs and requirements. Our representatives will be happy to help you arrive at the most appropriate solutions.